PRIVACY POLICY
PRIVACY POLICY
This Privacy Policy describes how Lance Hendrix Agency ("we," "us," or "our") collects, uses, and shares information about you when you visit our website, submit a quote request, or otherwise communicate with us.
1. WHO WE ARE
Lance Hendrix Agency is a licensed independent insurance agency based in Florence, Alabama, serving contractors, small businesses, and individuals across Alabama and Tennessee. Alabama DOI License #AL-3001693907.
Mailing Address: PO BOX 2 Cloverdale AL 35617
Email: lance@lancehendrixagency.com
Phone: 256-320-7446
2. INFORMATION WE COLLECT
We collect information you provide directly to us, including:
- Name, business name, email address, phone number
- Type of business or trade
- Information about your current insurance policies, claims history, and coverage needs
- Any other information you choose to share with us
We also automatically collect certain information when you visit our website, including IP address, browser type, device information, pages viewed, and referral source. We use cookies, pixels, and similar technologies (including Google Analytics and Meta/Facebook Pixel) to collect this data.
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Prepare and provide insurance quotes
- Contact you regarding your quote request, by phone, text message, and email
- Communicate with you about our services, including marketing communications when you have opted in
- Submit information to insurance carriers, wholesalers, and managing general agents on your behalf for the purpose of obtaining quotes and binding coverage
- Comply with legal and regulatory obligations
- Improve our website and services
4. CONSENT TO BE CONTACTED (TCPA NOTICE)
By submitting your phone number through our website forms, you expressly consent to receive calls and text messages from Lance Hendrix Agency at the number provided, including via automated technology, regarding your quote, your policies, and our services. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out of text messages at any time.
5. SHARING YOUR INFORMATION
We share your information only as necessary to provide our services, including with:
- Insurance carriers, wholesalers, and managing general agents to obtain quotes and bind coverage
- Service providers who help us operate our business (such as agency management systems, CRM platforms, payment processors, email and SMS providers)
- Government and regulatory authorities when required by law
- Professional advisors such as attorneys and accountants when necessary
We do not sell your personal information to third parties.
6. INSURANCE-SPECIFIC INFORMATION (GLBA)
As a licensed insurance agency, we collect Nonpublic Personal Information ("NPI") as defined under the Gramm-Leach-Bliley Act. We restrict access to NPI to employees and partners who need it to provide products or services to you, and we maintain physical, electronic, and procedural safeguards to protect this information.
7. COOKIES AND TRACKING
Our website uses cookies and similar technologies to improve user experience, analyze traffic, and support advertising. You can disable cookies in your browser settings, but doing so may limit functionality.
8. DATA RETENTION
We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
9. YOUR RIGHTS
Depending on your state of residence, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Opt out of the sale or sharing of your information (we do not sell personal information)
To exercise these rights, contact us at the email or phone number listed above.
10. CALIFORNIA RESIDENTS
California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, and opt out of sale of personal information. We do not sell personal information.
11. CHILDREN'S PRIVACY
Our services are not directed to individuals under 18, and we do not knowingly collect information from children under 13.
12. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The effective date at the top reflects the most recent version. Continued use of our services after changes constitutes acceptance of the updated policy.
14. CONTACT US
If you have questions about this Privacy Policy or our data practices, contact:
Lance Hendrix Agency
PO BOX 2 Cloverdale AL 35617
Email: lance@lancehendrixagency.com
Phone: 256-320-7446
TERMS OF SERVICE
TERMS OF SERVICE
Welcome to the website of Lance Hendrix Agency. By accessing or using our website, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the site.
1. ABOUT US
Lance Hendrix Agency is a licensed independent insurance agency based in Florence, Alabama, serving Alabama and Tennessee. Alabama DOI License #AL-3001693907.
2. INFORMATIONAL PURPOSE ONLY
The content on this website is provided for general informational purposes and does not constitute legal, financial, or insurance advice. Nothing on this site creates an insurance policy, binds coverage, or guarantees that any particular coverage will be issued.
3. QUOTE REQUESTS AND COVERAGE
Submitting a quote request through this website does not bind coverage. No insurance coverage is in effect unless and until a policy is issued by an insurance carrier and accepted by you. All quotes are subject to underwriting review, eligibility, and acceptance by the carrier. Premiums and terms shown are estimates and may change based on final underwriting.
4. ACCURACY OF INFORMATION
You are responsible for providing accurate and complete information when requesting a quote or applying for coverage. Misrepresentation may result in denial of coverage, claim denial, or policy cancellation.
5. THIRD-PARTY CARRIERS
We work with multiple insurance carriers, wholesalers, and managing general agents. We do not control and are not responsible for the underwriting decisions, policy terms, claims handling, or financial condition of any insurance carrier.
6. INTELLECTUAL PROPERTY
All content on this website, including text, graphics, logos, and images, is the property of Lance Hendrix Agency or its licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce, or use any content without our written permission.
7. ACCEPTABLE USE
You agree not to:
- Use the site for any unlawful purpose
- Attempt to gain unauthorized access to any part of the site
- Interfere with or disrupt the site's operation
- Submit false or misleading information
- Use the site to transmit spam, malware, or harmful code
8. LINKS TO THIRD-PARTY SITES
Our site may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of any third-party sites.
9. DISCLAIMER OF WARRANTIES
This website is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components.
10. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Lance Hendrix Agency and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of this website.
11. INDEMNIFICATION
You agree to indemnify and hold harmless Lance Hendrix Agency from any claims, damages, or expenses arising out of your use of the site or violation of these Terms.
12. GOVERNING LAW
These Terms are governed by the laws of the State of Alabama, without regard to conflict of laws principles. Any dispute arising under these Terms shall be resolved in the state or federal courts located in Lauderdale County, Alabama.
13. CHANGES TO THESE TERMS
We may update these Terms at any time. Continued use of the site after changes constitutes acceptance of the updated Terms.
14. CONTACT US
Lance Hendrix Agency
PO BOX 2, Cloverdale AL 35617
Email: lance@lancehendrixagency.com
Phone: 256-320-7446
This website uses cookies.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.